Refund & Cancellation Policy

VE Vault is currently free. Creating an account or saving an income record does not take a payment. No subscription is required for the currently available features.

No new subscription checkout is available during the current free period. If you have a historical payment, renewal or refund question, contact support with your account email and payment reference. Do not share your password or full card details. The provisions below apply where a paid purchase has been made.

You may request a full refund within 14 days of starting your first VE Vault subscription. Contact us with your account email and payment reference, or use Paddle payment support. We do not ask for your password or full card details. This policy does not limit any statutory cancellation or refund rights.

You may stop renewal at any time through Settings → Billing → Manage subscription, or by contacting us. Cancel before the next billing date to avoid the next charge. Access continues to the end of the paid monthly or annual period.

After the initial 14-day refund period, unused portions of a billing period are not normally refunded. This does not affect your rights where the service is faulty, unavailable or otherwise fails to meet legal requirements.

Under the Consumer Rights Act 2015 digital content and services must be as described, fit for purpose and supplied with reasonable care and skill. If your paid subscription is materially unavailable for more than 24 consecutive hours in a billing period, or a paid feature does not work as described and we cannot fix it within a reasonable time, you are entitled to a price reduction or a refund for the affected period.

Approved refunds are processed through Paddle to the original payment method. We aim to arrange an agreed refund within 14 days; your bank or payment provider may take additional time to show the credit.

We will give you at least 30 days' notice of any price increase. If you do not agree you may cancel before the new price takes effect.